Last updated: August 5, 2026
Every product at Artycor is handcrafted by hand, not machine-manufactured. This means each piece carries small, natural variations in colour, texture, size, and finish, these are a mark of genuine craftsmanship, not a flaw, and are not eligible for return or exchange. This policy explains what is and isn’t covered, and how to reach us.
1. The Nature of Handmade Products
Because our products are handmade, no two pieces are ever exactly alike. Minor irregularities in shape, colour shading, texture, stitching, or finish compared to the product photos are expected and are part of what makes a handcrafted piece unique. These characteristics do not qualify as defects and are not grounds for a return, exchange, or refund.
2. What Is Covered: Manufacturing Defects
We accept returns or replacements only in the case of a genuine manufacturing defect, for example, a broken component, structural damage that affects the product’s use, or defective material that is clearly beyond the natural variation expected of a handmade item.
To report a manufacturing defect:
- Contact us at [email protected] within 48 hours of delivery
- Share your order number along with clear photographs (and a video, if possible) showing the defect
- Our team will review your claim and, once verified, offer a replacement, repair, or refund at no additional cost to you
3. What Is Not Covered
We do not accept returns or refunds for:
- Natural variations inherent to handmade products (colour, texture, size, finish, or minor imperfections)
- Change of mind, or the product not matching personal expectations
- Customised or made-to-order products, once production has begun
- Items damaged due to misuse, mishandling, or normal wear and tear after delivery
- Products without their original packaging or proof of purchase
If you’re not fully satisfied with your purchase for any reason other than a manufacturing defect, we still want to hear from you. Write to us at [email protected] and tell us what didn’t work for you — your feedback directly helps us improve our craft, materials, and quality checks.
4. Order Cancellations
You may cancel your order for a full refund any time before it has been dispatched. Once an order has shipped, it can no longer be cancelled. Customised or made-to-order items cannot be cancelled once production has begun.
5. Refund Process
Once a manufacturing defect claim is verified, we will process your replacement or refund. Refunds are issued to your original method of payment within 7–10 business days of approval. Please note your bank or payment provider may take additional time to reflect the refund in your account.
6. Late or Missing Refunds
If you haven’t received an approved refund within the expected timeframe, please first check with your bank or card issuer, as processing times vary. If you’ve done this and still have not received your refund, contact us at [email protected].
7. Contact Us
For any questions about this policy, or to report a manufacturing defect, please reach out to:
Artycor
1/202, Shalimar Complex, Raisen Road, Bhopal, Madhya Pradesh, 462023, India
Email: [email protected]