Shipping Policy
Effective Date: July 26, 2026
Last Updated: July 26, 2026
At Artycor, every product is handcrafted with care. While we strive to dispatch and deliver your order as quickly as possible, handmade and customized products require dedicated production time. Please read our shipping policy carefully before placing your order.
1. Order Processing
- Orders are processed within 2–5 business days after successful payment confirmation.
- Customized, personalized, and made-to-order products generally require 7–10 business days for production before dispatch.
- During festive seasons, promotional events, or periods of high order volume, processing times may be extended. We will make every effort to dispatch your order as soon as possible.
- Orders are not processed on Sundays or public holidays.
2. Estimated Delivery Time
Once dispatched, estimated delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Cities & Towns | 5–7 Business Days |
| Remote Locations | 7–10 Business Days |
Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier operations, weather conditions, festivals, public holidays, natural disasters, government restrictions, strikes, or other circumstances beyond our reasonable control.
3. Shipping Charges
- Free Shipping is available on orders above ₹999, unless otherwise stated.
- Shipping charges, where applicable, are calculated during checkout based on the destination, package weight, and selected shipping method.
- Cash on Delivery (COD) orders attract an additional ₹150 COD handling charge.
- Shipping charges for oversized products such as nameplates may vary depending on size and weight and will be communicated before dispatch where applicable.
4. Partial Shipments
If your order contains multiple products, we may ship them separately depending on production schedules, packaging requirements, or product availability. There will be no additional shipping charge for approved split shipments.
5. Order Tracking
Once your order is dispatched, you will receive tracking information via Email, SMS, or WhatsApp. You may track your shipment using the tracking link provided by our courier partner.
6. Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If you need to modify your shipping address or contact details, please contact us within 24 hours of placing your order. While we will try to accommodate your request, address changes cannot be guaranteed once processing has begun and cannot be made after dispatch.
If an order is returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery, additional re-shipping charges may apply.
7. Delivery Delays
Although we work with reliable courier partners, unexpected delays may occur.
If your order has not arrived within the expected delivery period, please contact our customer support team. We will coordinate with the courier partner and assist in resolving the issue.
8. Damaged Packages or Missing Items
If your parcel appears damaged before opening:
- Take clear photographs of the package.
- Record an uninterrupted unboxing video.
- Contact us within 24 hours of delivery.
Where reasonably required to verify a transit damage claim, we may request photographs and an uninterrupted unboxing video. Claims submitted without sufficient evidence may not be approved.
If the package appears tampered with or severely damaged before acceptance, customers are encouraged to refuse delivery where possible and contact us immediately.
9. Failed Delivery
If delivery cannot be completed because of:
- Incorrect shipping information
- Customer unavailable after repeated delivery attempts
- Refusal to accept delivery without valid reason
the shipment may be returned to us.
In such cases, customers may be responsible for applicable re-shipping charges. Any approved refund may be subject to deduction of shipping and handling charges where permitted by law.
Returned shipments will be held for up to 30 days awaiting customer instructions. After this period, we reserve the right to restock or otherwise dispose of the product where legally permitted.
10. High-Value Orders
For security purposes, certain high-value orders may require OTP verification, identity confirmation, or a signature upon delivery.
11. Customer Support
Our customer support team generally responds to enquiries within 24-48 business hours. Response times may be longer during weekends, public holidays, or festive seasons.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: [email protected]
Phone / WhatsApp: +91 9907016410
Business Hours: Monday to Saturday, 11:00 AM – 7:00 PM
Nothing in this Shipping Policy limits any statutory rights available to consumers under applicable Indian law.